Maybank "Setel & Win Contest" Terms & Conditions

1.0 Organizer: Setel Ventures Sdn. Bhd. (“Setel”) is the organiser of this Setel and Maybank “Setel and Win Contest” (“Contest”).

2.0 Eligibility: 

2.1 This Contest is open to all Setel application users who are Maybank credit card (Principal) and debit card holders holding Malaysian citizenship, aged eighteen (18) and above that are based in Wilayah Persekutuan, Selangor and Putrajaya (“Participant” or “Participants”) subject to the following Terms and conditions.

2.2 This Contest is open to all Participants, except for the following category of person who are NOT ELIGIBLE to participate in the Contest: (a) Permanent/Contract/Temporary employees of Setel and their immediate family members specially defined as father, mother, spouses and children; (b) PETRONAS Station dealers and Crew PETRONAS and their immediate family members including father, mother, spouses and children; and (c) Employees of advertising and promotional agencies for SETEL and their immediate family members including father, mother, spouses and children.

2.3 In the event a Participant is found to be ineligible at any point of time during or after the Contest Period as stated below, Setel reserves the right to disqualify the said Participant and to cancel/withdraw/recall any prize won by the Participant, failing which, the Participant agrees and undertakes to indemnify Setel for the costs of such prizes. Setel shall have the right to initiate any action it deems necessary against the said Participant.

3.0 Contest Prizes: The Prizes are as follows: 10 winners x RM500 worth of Petronas fuel purchase each. Contest Prize will be credited into the winning Participants’ Setel wallet.

4.0 Contest Period:

4.1 Unless otherwise notified by Setel, the Contest will be conducted from 6 May 2019, 0000hr (Malaysia time) to 23 June 2019, 1159hr (Malaysia time) (“Contest Period”), both dates inclusive.

5.0 Contest Mechanics:

5.1 To be eligible for the Contest, Participants are required to be Maybank credit card (principal card holders only) or debit card holders holding Malaysian citizenship, aged eighteen (18) and above and have made at least one top-up of RM50 and above on the Setel application using their Maybank credit card (principal card holders only) or debit card during the Contest period. Failure to do so, participants will not be eligible for the running of the Contest.

5.2 A minimum top-up of RM50 in a single transaction on the Setel application constitutes as one contest entry.

Example 1 : During the contest period, Participant tops up RM70 in the first transaction, RM50 in the second transaction and RM40 in the third transaction. In total, Participant has 2 contest entries.

5.3 By the end of the Contest period, ten participants with the highest number of contest entries and answers one question correctly when contacted by Setel will win RM500 worth of Petronas fuel purchase each. Setel will credit the prizes directly into the winners’ Setel wallet balance. Setel’s decision on all matters relating to this Contest (including the selection of winners) shall be final and binding. No enquiries on winners’ selection will be entertained.

5.4 The winners will be contacted via phone and they would need to answer one question correctly to win the prize.

5.5 Winners’ Setel account must be active when Setel award the prize.

5.6 Participants who linked their Mesra card to their Setel account will also earn Mesra points when they pay for their petrol purchases via the Setel application

6.0 Uncaptured Transactions: 

6.1 In the event during the Contest Period, Participants who top-up their Setel account using their Maybank credit or debit card but the transactions are not captured, Setel reserves the right to exclude the transaction amount in the running of the Contest.

6.3 Nonetheless, Setel will on best effort basis subject to the transaction(s) captured by Setel application to enable the Participants to be eligible for the running of the Contest prizes.

7.0 Miscellaneous:

7.1 The winners will be notified via a phone call from Setel. List of winners would also be announced on Setel’s website.

7.2 The prize will be credited directly to the winners’ Setel wallet balance within one (1) month upon notification of winners. In the event of delay on prize fulfillment, Setel will communicate with the winners via a phone call.

7.3 Every winner is entitled to only one (1) prize throughout the Contest Period.

7.5 In the event that Setel contacts the potential winner(s) by phone and is unable to get through the potential winner(s) due to any reason whatsoever such as the call being out of coverage, unanswered or out of service, Setel will then make another two (2) attempts to contact the potential winner(s) within four (4) hours. Where such attempts are unsuccessful, Setel hereby reserves the right to select the next potential winner where the same process of selecting the winner will be repeated until a winner is identified.

7.6 By entering or participating in the Contest, Participants hereby fully and unconditionally agree and accept all Terms and conditions herein contained and agree that the decisions of Setel and Maybank regarding the Contest and all matters relating to or in connection thereto are final and binding and no such queries, appeals or correspondence will be entertained.

7.7 Setel and Maybank reserves the right to cancel, shorten, extend, suspend or terminate the Contest at any time prior to the expiry of the Contest Period without prior notice to Participants. For avoidance of doubt, any cancellation, extension, suspension or termination of the Contest Period at any time prior to the expiry of the Contest Period shall not entitle the Participants to claim any compensation from Setel and Maybank for any and all losses or damages suffered or incurred by the Participants as a result of the said cancellation, extension, suspension or termination. Setel and Maybank also reserves the right to amend, modify, delete or change any of the Terms and conditions herein contained at any time at its absolute discretion without prior notice. Continued participation in the Contest following any such changes and/or amendments shall constitute unconditional acknowledgment, understanding, agreement and acceptance of such changes in respect of the Terms and conditions.

7.8 Setel and Maybank reserves the right to use the names, addresses, photographs, information and documents of the Participants and/or winners as materials in advertisements and other form of publicity for the current and future marketing purposes from time to time without prior notice to the Participants and/or winners and the Participant and winner shall not claim ownership of the material. Participation of the Participants in the Contest constitutes their consent to such use, without further notice, payment or consideration.

7.9 Setel and Maybank shall not be held responsible or liable for any claims of loss or damage to property or personal injury or loss of life by the Participants, winners and/or any party resulting from or arising out of or in connection with this Contest or the Prizes given under this Contest.

7.10 These Terms and conditions prevail over any provisions or representations contained in any brochure or other promotional materials advertised under this Contest.

7.11 In the event of any inconsistency between the English Language and the Bahasa Malaysia versions, the Terms and conditions in the English version shall prevail.

7.12 Setel and Maybank is the final authority to decide on the interpretation of these Terms and conditions and as to any other matters relating to this Contest.

8.0 Personal Data

8.1 By participating in the Contest, Participants are deemed to have agreed and consented to the collection, processing, use, disclosure and retention by Setel and Maybank of your personal data in the manner as set out in the Personal Data Notice given pursuant to Section 7 of the Personal Data Protection Act 2010, which can be viewed at and

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