Mesra Point Redemption on Setel Programme Terms and Conditions

  1. The Programme refers to Mesra points redemption on the Setel app, where eligible Setel users are able to redeem their Mesra Points in the app and convert it into their Setel wallet balance.
  2. The Programme is run and managed by Setel Ventures Sdn. Bhd.
  3. Eligible users mean someone who has linked and activated their Mesra Card on their Setel account.
  4. Mesra Points refers to the Mesra points available in the Setel users’ account
  5. Mesra Points Redemption refers to the amount (RM) in the Setel wallet balance that was being converted from Mesra Points 
  6. Mesra Card refers to the Mesra card belonging to the Setel user
  7. How does the Programme work:
    a. Users would need to activate their Mesra card by keying in their new Identity Card number, old Identity Card number, or Passport number
    b. If the Mesra card was not registered before, Setel will register it for the users
    c. If the Mesra card was registered earlier, Setel will verify the user’s details by matching the user’s Mesra card number, phone number, and new Identity Card number, old Identity Card number, or Passport number.
    d. After the Mesra card is activated, eligible users can tap on “Redeem” on the Rewards page to start redeeming their Mesra Points and converting it to their Setel wallet balance.
    e. The redemption will be automatically credited into the eligible user’s Setel wallet account.
  8. When will the Mesra Points expire:
    a. An eligible user’s Mesra Points is valid for a period of thirty-six (36) months after the points have been earned and not redeemed.
  9. Eligible users are entitled to redeem a maximum of 15,000 Mesra Points per month (Maximum Redemption) to be converted into their Setel wallet balance. The month is defined as per the calendar month. For example:


Mesra Points


Amount (RM)


720 points

1 point = RM0.01


  1. Redemption Fee
    a. Redemption fee for this Programme is currently waived. However, Setel reserves the right to impose any charges, fees or subscriptions for the usage of the services of this Programme, if such charges are required. We shall notify users of any changes to the fees and charges imposed by giving twenty-one (21) days notice prior to the effective date of the fees and charges.
  2. The redeemed Mesra Points is not exchangeable for cash in part or full.
  3. By participating in this Programme, eligible users are deemed to have agreed and consented to the collection, processing, use, disclosure and retention by Setel of their personal data in the manner as set out in the Personal Data Notice given pursuant to at
  4. The Mesra Points Redemption on Setel Terms and Conditions is supplemental to Kad Mesra Member’s Terms and Conditions found at In the event of any conflict, both Mesra Points redemption on Setel Terms and Conditions and Kad Mesra Member’s Terms and Conditions shall be read together for its applicability.
  5. The Mesra Points Redemption on Setel Terms and Conditions shall be further subjected to the General Campaign Terms and Conditions, which can be found at