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Full-Time

Technical Writer

Setel aims to deliver a seamless and frictionless consumer lifestyle. This extends to the documentation and guides we present to our customers and partners. We are looking for a Technical Writer to join our team and build clear and effective communication processes and documentation.

In This Role You Will:
  • Develop comprehensive documentation that meets our standards.
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
  • Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success.
  • Evaluate current content and develop innovative approaches for improvement.

 

Daily, Weekly, and Monthly Responsibilities;

  • Research, outline, write, and edit new and existing content such as user guides and knowledge base articles, working closely with Product Managers, Marketing, and Engineering to understand project requirements.
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards.
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
  • Collaborate with Marketing and UX Designers to create UX copy.

You’re a great fit if you have:

  • Excellent command of written and spoken English.
  • Proficiency in technical writing skills.
  • Ability to quickly learn new systems, concepts, and technologies.
  • Experience working with graphics and videos would be an advantage.
  • Experience and exposure to web and web applications as well as knowledge of HTML, CSS, and REST APIs would be a huge advantage.

Bonus Qualifications

Setel Ventures Sdn Bhd is fully committed to the protection of Personal Data and the compliance of Personal Data Protection Act 2010 (“Act”). Setel Ventures Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only to be used within the Setel Ventures Sdn Bhd.

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