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Full-Time

Technical Account Specialist

We’re looking for a Technical Account Specialist to join the Setel KL team. We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Provide technical consultation/documentation for clients/merchants to support pre-sales and post-sales processes.
  • Address all product-related queries on time.
  • Train customers to use products effectively.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Report on product performance, especially on reliability and up-time.
  • Identify solutions to reduce support costs for both Setel and clients/merchants.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Liaise with the commercial department to win new business and increase sales.
  • Establish best practices in keeping track and closing open items with clients/merchants during the pre-/post-sales phase.
  • Keep track of clients/merchants commercial performance metrics.

You’re a great fit if you have:

  • Proven work experience in technical account management/field service operations or relevant field.
  • BSc degree in Computer Science or relevant field.
  • Solid technical background with hands on experience in digital technologies.
  • Understand application flow and technical terminology to communicate with engineers.
  • An ability to gasp customers’ needs and suggest timely solutions.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent organisational skills.
  • Strong customer service focus.
  • Must be adaptable and have a strong disposition to learn in a fast-paced environment.
  • Ability to work as required and within also within different time zones.

Bonus Qualifications

Setel Ventures Sdn Bhd is fully committed to the protection of Personal Data and the compliance of Personal Data Protection Act 2010 (“Act”). Setel Ventures Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only to be used within the Setel Ventures Sdn Bhd.

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