System Reliability Engineer

We are looking for a System Reliability Engineer (Technical Operations) to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. We are obsessed about delivering a seamless and frictionless retail experience for our customer. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:

• Work with internal business partners (AR, Accounting, Operations, Customer Service, etc.) to identify and resolve customer and merchant issues
• Assist to understand our business using analytical and troubleshooting skills
• Implement process improvement initiatives to reduce operational burden
• Developing and improving overall system reliability
• Build solutions for internal teams such as Customer Service, Merchant Support and Account Payables

You’re a great fit if you have:

The System Reliability Engineer (Technical Operations) is someone who excited to learn new things and willing to work through the details to get things done and will be part of a talented team of engineers that demonstrate superb technical competency with a background in IT, Computer Systems Engineering or System Engineering and Analysis.

We are seeking exceptional candidate who possess a blend of technical and customer-facing skills to successfully support the Setel application. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive.
As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple teams within Setel Petronas to contribute to the continuous innovation of the Setel Application. A successful candidate will have a consulting aptitude, strong ownership, passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the leading edge of seamless fueling experience provided as Setel Ventures.

Bonus Qualifications

Setel Ventures Sdn Bhd is fully committed to the protection of Personal Data and the compliance of Personal Data Protection Act 2010 (“Act”). Setel Ventures Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only to be used within the Setel Ventures Sdn Bhd.

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