System Analyst

We’re looking for a System Analyst to join the Setel KL team. We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Collaborate with internal business partners to identify customer and merchant issues.
  • Proactively build and implement solutions to improve support and operational efficiency.
  • Provide analytical and troubleshooting support to internal business partners.
  • Take part in documenting technical processes, incident reports, guides and knowledgebase.
  • Get involved in the design, build and maintenance of cloud infrastructure.
  • Examine current systems and identify potential system failures.
  • Develop solutions by preparing and evaluating alternative workflow solutions.
  • Validates results by testing programs.

You’re a great fit if you have:

  • 3+ years of experience as a software engineer.
  • Ability to write complex SQL queries.
  • Experience with cloud computing technologies environment e.g. AWS, GCP, Azure.
  • Familiarity with at least two backend programming languages like JavaScript, Python, Ruby & Go.
  • General understanding of DevOps and CI/CD principles is an advantage.


Additional requirements:

  • Strong attention to detail and excellent analytical capabilities.
  • Experience troubleshooting problems and working with a team to resolve large scale production issues.
  • Networking knowledge of the TCP/IP stack, internet routing and load balancing.
  • Linux OS and scripting (Bash, PowerShell, Python or similar).
  • Flexibility to work on on-call duties.


Above all, we will definitely emphasise more on:

  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively across teams.
  • Ability to take ownership and drive initiatives.
  • Being humble and customer-centric.

Bonus Qualifications

  • Experience working in an Operations team.
  • Background in mobile application development.

Setel Ventures Sdn Bhd is fully committed to the protection of Personal Data and the compliance of Personal Data Protection Act 2010 (“Act”). Setel Ventures Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only to be used within the Setel Ventures Sdn Bhd.

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