Senior Risk Specialist

We’re looking for a Senior Risk Specialist to join the Setel KL team. We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Risk Operations representative for Customer operations matters i.e investigation, chargeback, payment failure, financial adjustment.
  • Fraud Tool Tester & Project Representative.
  • Transactional Investigator, Investigator for the Internal and External cases.
  • Operational Lapses / Losses Recovery representative.
  • Risk Assessor for New Product Launches / Non-Ops / Ops.

You’re a great fit if you have:

  • Data Analysis ie Holstics.
  • Technical escalation via JIRA & Zendesk Cases Management.
  • Google Apps; Google Sheet, GoogleDocs etc.
  • Risk Assessment & Investigation Techniques.

Bonus Qualifications

Setel Ventures Sdn Bhd is fully committed to the protection of Personal Data and the compliance of Personal Data Protection Act 2010 (“Act”). Setel Ventures Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only to be used within the Setel Ventures Sdn Bhd.

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