Helping our customers and merchants have amazing experiences is the heart of everything we do.
Are you the kind of person who can step into the shoes of an unhappy customer to calm them down? Are you a pro at multitasking? Do you enjoy working on complex technical issues with a cross-functional team? Then you should read on.
Setel is Malaysia’s first petrol e-payment solution. We are obsessed on delivering a seamless and frictionless retail purchasing experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.
The Technical Operations team owns all needed processes for monitoring system health in the production environment. Through incident reporting and first-touch troubleshooting, you will be the first go-to person in the event of any technical issues for customers and downtime in production, where you are expected to work with internal teams and technical partners to bring the system up in the shortest time possible. At the same time, you will also be owning the planning and execution of maintenance cycles and scale-up efforts, in order to drive a “zero” downtime strategy for Setel. Technical Operations team also plays the role of Setel’s very own internal technical support team, which works closely with HR to fulfill the IT needs of company staff and partners.
The Technical Operations Head will play a critical role in providing technical assistance for Setel’s staff and customer base. The job involves handling and resolving technical queries and issues in the areas of product functionality as well swift-action technical support without compromising on internal compliance and security. The position is also responsible for building a 24/7/365-operating team which are proactive in their approach as well as pursue excellence in their daily work in order to provide the best customer experience for Setel’s customers.